What must employees do immediately after a customer reports foodborne illness?

When a customer reports a foodborne illness, it is crucial for employees to document the report and contact management without delay. This action ensures that the situation is taken seriously and allows for the appropriate investigations and responses to be initiated. Documenting the details of the incident helps identify potential sources of contamination, track patterns of illness, and maintain accurate records if a more formal investigation is warranted.

Involving management is essential because they can determine the next steps, which may include conducting a thorough examination of food safety practices, checking food temperatures, reviewing supplier information, and possibly contacting health authorities if necessary. This approach prioritizes customer safety and the establishment's compliance with health regulations.

While providing an apology or reassurance to the customer is important for customer service, these actions do not address the critical need for proper documentation and management involvement that can help prevent further incidents. Ignoring the report is also irresponsible and goes against food safety protocols, potentially putting other customers at risk.