How should employees respond when a customer reports an allergic reaction?

When a customer reports an allergic reaction, it is essential for employees to document the incident and inform a manager immediately. This response is critical for several reasons. First, allergic reactions can be serious and potentially life-threatening, so it is crucial to escalate the situation to someone with more authority who can take appropriate action.

By informing a manager, the team can ensure that the customer receives the necessary medical assistance and that all safety protocols are followed. Additionally, documenting the incident helps the establishment track patterns or issues related to food allergies, allowing for better training and procedures to minimize future occurrences.

This approach emphasizes customer safety and demonstrates a commitment to health standards, which is vital in the food service industry.