How does a GEM Survey differ from an OSA Survey?

The distinction between a GEM Survey and an OSA Survey lies in the timing and context of when and how they are conducted, which is accurately captured by the correct choice. GEM Surveys are typically filled out by guests after they have finished their visit to the establishment. This post-visit feedback allows the restaurant to gather insights on customer experiences, satisfaction levels, and areas for improvement based on actual dining experiences.

In contrast, an OSA (Operational Standards Assessment) Survey is conducted unannounced, often by internal staff or a third-party auditor, assessing operational standards, service quality, and compliance with expected procedures at the time of the visit. Since this survey is unannounced, it provides a snapshot of the operational performance rather than guest feedback after a meal.

Understanding these key differences is crucial for analyzing guest experiences and operational success within a restaurant setting. The focus on timing and nature of respondent—guests post-visit for GEM versus an unannounced audit for OSA—highlights the differing objectives of these surveys in gathering valuable data for restaurant improvement.