How can associates ensure they know their responsibilities during peak hours?

Associates can ensure they know their responsibilities during peak hours by reviewing their duties beforehand. Preparation is key to effective performance, especially in high-pressure situations like peak hours. By familiarizing themselves with their roles and responsibilities in advance, associates can prioritize tasks effectively and operate more efficiently.

This proactive approach allows them to anticipate challenges and respond promptly, leading to improved service quality and customer satisfaction. Reviewing duties ahead of time eliminates the need to guess or rely on others for information, which can lead to confusion and errors. Instead, having a clear understanding of their responsibilities equips associates to manage their time and tasks effectively during busy periods.