During busy shifts, what should associates avoid?

During busy shifts, associates should focus on maintaining efficiency and effectiveness in their specific roles. Taking on additional roles may lead to confusion, reduced quality of service, or the possibility of overlooking critical tasks. When each team member concentrates on their designated responsibilities, it helps ensure that workflow remains smooth and that customer needs are met promptly.

While excellent customer service, effective communication, and individual responsibilities are all essential during busy times, taking on too many additional roles can disrupt this balance. It can dilute focus and hinder the ability to perform core tasks effectively, leading to a decrease in overall service quality. Therefore, avoiding the assumption of extra roles allows for more efficient operations and a better guest experience.